PHILOSOPHY
We aim to offer
a high level, personal, friendly service where our customers always come
first. We hope that you'll be happy with all aspects of Totalefit. If
you have a query about your order or your membership please feel free to
contact us at admin@totalefit.co.uk
PRIVACY
We
do not disclose your information to third parties.We may contact you from
time to time to tell you about special offers, new products or other news
related to Totalefit.
SAFE
SHOPPING
We
use SECPAY for our credit card processing. SECPAY are approved by many
of the major high street banks. Card processing takes place using a minimum
40 bit encryption and secure sockets layer (SSL). We do not use cookies
on the site.
DELIVERY/CHARGES
We
aim to deliver your order within 7 days of you placing your order.
Delivery charges vary according to the value of your order as follows:
- For orders up to £20 Post and packing is £2
- For orders between £20 and £50 post and packing is £5
- For orders over £50 delivery is FREE
We cannot deliver on Sundays or Bank Holidays.
A receipt
will also be sent to you.
If items
are out of stock, despatch may be delayed. We will inform you by e-mail
or telephone of any delay. Totalefit will not be liable for any loss
incurred by you for late delivery, and any goods received and/or signed
for will be deemed as delivered. Goods lost or stolen in transit are not
the responsibility of Totalefit.
Please note
that at present we are only able to deliver within the UK. If you are
outside the UK and are interested in Totalefit , please let us know
by sending an e-mail to Enquiries@Totalefit.co.uk
RETURNS
POLICY
Goods
ordered erroneously will not be refunded.
Any foodstuffs, (e.g. protein powders, bars, carbohydrates etc) are not
eligible for our refund policy unless under special circumstances. All
are sealed at time of manufacture and are checked again at time of despatch.
If a refund is possible the returns must have unbroken seals. Goods opened
or damaged in transit are not the responsibilty of Totalefit, and no
refund will be applicable.
Please
send the goods to us via a delivery method that requires a signature on
delivery, as we cannot be responsible for goods that fail to reach us.
We cannot
refund or exchange used or customer damaged items (customer's statutory
rights are not affected).
HOW
TO ORDER
On
Our Website
Shop with confidence at www.totalefit.co.uk.
You can order 7 days a week, 24 hours a day, 365 days a year.
By Post
Print off our order form and send it with
your cheque. Please make cheques payable to Total-e-fit Ltd. Send your
order form and payment to Total-e-fit Ltd, 133, Ashford Road, Laleham,
Staines, Middlesex, TW18 1RS. Please allow extra time for delivery, as
we have to wait for your cheque to clear before we can send your goods.
Please do not send bank notes or coins.
Payment
We accept Visa, Mastercard, Switch and JCB via our website. You can also
send us a cheque through the post. Cheques should be made payable to Total-e-fit
Ltd.
THE
LAW
All
prices are correct at time of being posted on the website, but may be
subject to change. Totalefit.co.uk is the trading name of Total-e-fit
Ltd, registered company no 3655898.
133 ASHFORD ROAD, LALEHAM, STAINES, MIDDLESEX, TW18 1RS
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